Refund & cancellation policy

Updated November 5, 2026 · Operator: HotelFlow · Lebanon. Legal seller disclosures pending final legal/merchant review.

Prelaunch: no payment collection

There is currently no checkout or active subscription on this website. These are proposed terms for future individually agreed supervised installations. Final terms must be disclosed before payment and approved during legal/merchant review.

Cancellation

Request cancellation by emailing the contact below before the next renewal date. No future monthly invoice will be issued after effective cancellation. There is no automatic debit to cancel at present. Once recurring billing is approved, any mandate and cancellation process must be separately disclosed. Owners may request a necessary-record export through support.

Installation fee

The intended USD 100 installation fee is refundable in full before agreed setup work starts. If HotelFlow cannot deliver the agreed installation/acceptance, the installation fee and any unused prepaid service will be refunded. After accepted setup work is completed, the installation fee is generally nonrefundable except where law or the written agreement requires otherwise.

Monthly fee

The intended USD 100 monthly fee covers the agreed service period. Cancellation normally stops the next renewal rather than refunding an already provided period. Duplicate or erroneous charges will be corrected. Material non-delivery is reviewed for an appropriate refund or credit, subject to mandatory rights and the written agreement.

Request and processing

Email your invoice reference and explanation; never email a card number. We intend to acknowledge refund requests within 5 business days and communicate the decision and reason. Approved refunds return through the original approved payment route where available, normally initiated within 10 business days; provider settlement timing may vary. These timelines must be confirmed in the final merchant agreement. No unverified personal payment link will be used for commercial collection.

Contact: flow.hottel@gmail.com

These prelaunch policies describe the intended service and remain subject to legal and merchant review. No paid service is currently offered through this website. Mandatory legal rights prevail.