Terms of service

Updated November 5, 2026 · Operator: HotelFlow · Lebanon. Legal seller disclosures pending final legal/merchant review.

Status and scope

HotelFlow is a prelaunch browser-based guest-inquiry assistance service for independent hospitality properties. The demonstration is fictional, uses fixed reply samples and performs no real email, AI or reservation actions. No production readiness, customer numbers, outcomes or third-party integration approvals are implied.

Intended service

After separate acceptance, the offer is intended to include approved property knowledge, inquiry classification, multilingual draft assistance, owner review, reporting and guarded automation. Important or uncertain facts require owner review. No automatic reservation confirmation, authoritative inventory guarantee, OTA/PMS/channel-manager integration, unlimited AI, round-the-clock support or revenue guarantee is included.

Pricing and service commencement

Intended pricing is USD 100 one-time installation plus USD 100 per month per property. First invoice is USD 200; subsequent monthly invoices are USD 100. Applicable taxes, usage limits and any optional third-party cost must be disclosed and approved before an agreement. No payment is collected on this website. A signed scope, verified account/property authorization, completed acceptance and approved commercial receiving arrangement are required before a paid pilot.

Account and owner responsibilities

Owners must have authority over the property and connected accounts, keep information accurate, review drafts and protect credentials. Do not upload unrelated personal or payment data, unlawful material or confidential information without authority. AI can make errors; room availability, final rates and bookings require authoritative verification.

Billing and suspension

No automatic recurring charge is enabled. Initially, approved manual invoices would be due on the agreed billing date. Failed or unpaid invoices receive notice and an intended 7-calendar-day grace period; new automation then pauses if payment remains unverified. Manual safety or abuse suspension may be immediate with an explanation where lawful. Suspension protects existing records and provides a support/export request path. Payment claims or browser redirects do not activate service. Reactivation requires verified payment and operational safety checks.

Cancellation, support and liability

See the refund and cancellation policy. Support is by email; response hours and any service commitments will be agreed in writing. Specific data-processing terms, liability provisions and dispute arrangements must be reviewed and agreed before service begins; this informational website does not create a paid contract. Mandatory consumer and other legal rights are preserved.

Contact: flow.hottel@gmail.com

These prelaunch policies describe the intended service and remain subject to legal and merchant review. No paid service is currently offered through this website. Mandatory legal rights prevail.